Return & Refund Policy.
Effective Date: 07/16/2026
At Vaunta, we are committed to providing high-quality beauty maintenance products and a positive customer experience. Due to the personal-use nature of skincare and cosmetic products, we have specific guidelines regarding returns and refunds.
Returns
For health, safety, and hygiene reasons, Vaunta does not accept returns or exchanges of opened, used, altered, or tested skincare products.
Unused and unopened products may be eligible for return within 14 days of delivery.
Requesting a Return
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Contact Vaunta within 14 days of receiving your order
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Provide your Order Number and the reason for the return
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Wait for a return authorization before sending any product back
Unauthorized returns may not be accepted.
Customers are responsible for return shipping costs unless the product was received damaged or an error occurred with the order.
Refunds
Once an approved return is received and inspected, refunds will be issued to the original payment method for the eligible product amount.
Original shipping charges are non-refundable.
Please allow several business days for your financial institution to process refunds.
Damaged, Defective, or Incorrect Orders
If you receive a damaged, defective, or incorrect product, please contact Vaunta at contact@vaunta.com within 48 hours of delivery. We may request photos to assist with resolving the issue.
Please refer to our Shipping Policy for further information.
Product Concerns
If you experience a concern with a product, please contact us at contact@vaunta.com. We value customer feedback and will make every reasonable effort to address your concerns.
Thank you for choosing Vaunta. We appreciate the opportunity to provide thoughtfully crafted beauty maintenance designed with care.